Privacy Policy

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Exclusion of Liability

Les Consultants Dynamique does not warrant the accuracy, relevance, or reliability of this website’s contents, nor does it guarantee that the contents will be available without errors or omissions. The information on this website shall in no circumstances be construed as a legal opinion and Les Consultants Dynamique is not responsible for any usage thereof.

Privacy Statement

This privacy policy (“Policy”) sets out how Les Consultants Dynamique Inc. collects, uses, discloses, retains, and destroys your personal information (“Personal Information”). For ease of reading, “we”, “us”, or “the clinic” may be used.

We may provide additional information regarding the handling of your Personal Information at the time of collection and may obtain your specific consent in certain cases.

The Policy applies to Personal Information collected by us, regardless of how it is collected (in person, by telephone, by email, or through our website). By accepting this Policy or providing us with Personal Information after having had the opportunity to review it or any additional notice, you agree that your Personal Information will be handled in accordance with the Policy.

1. Training

We train and raise awareness among our staff and professionals through:

• Annual reminders of confidentiality obligations; and
• Vigilance training about cybersecurity and protection of personal information.

2. Important Definitions

Privacy Incident: (i) unauthorized access to Personal Information by law; (ii) unauthorized use of Personal Information by law; (iii) unauthorized disclosure of Personal Information by law; or (iv) loss of Personal Information or any other breach of the protection of such information.

Personal Information: any information relating to an identified or identifiable natural person.

3. How We Handle Your Personal Information

Collection of Personal Information

In the course of its activities, Les Consultants Dynamique collects various types of Personal Information. Consent is generally obtained prior to collection, either implicitly or explicitly. Personal Information is typically collected directly from the individual requesting the service; in exceptional circumstances, it may be received from an authorized third party.

Personal Information we collect includes (non-exhaustive):

• Name and contact information
• Home address
• Email address; first and last names of parents
• Demographic data (gender, date of birth)
• Billing information
• Health insurance number
• Medical records and notes
• Results of medical examinations

At the time of collection, individuals are informed of:

• The purposes for which the Personal Information is being collected;
• The methods by which the Personal Information is being collected;
• The individuals or entities who will have access to the Personal Information; and
• The right to withdraw consent for the use and/or disclosure of Personal Information.

Everyone has the right to refuse consent for the collection, use, and/or disclosure of their Personal Information. You may withdraw your consent at any time by contacting the Privacy Officer listed above.

4. Use of Personal Information

• To provide and maintain our medical services, including conducting follow-ups.
• To communicate with you via email, telephone, SMS, or other equivalent electronic means.
• To provide you with news, special offers, and general information about other goods, services, and events that we offer, unless you have opted out.

5. Access to Personal Information

Personal Information is securely stored using appropriate software specific to the type of Personal Information.

Access is restricted to users who require it to perform their duties and is protected by unique passwords. Access is revoked when the individual is no longer an employee or self-employed worker of Les Consultants Dynamique. Access management is overseen by the IT team.

We may share your Personal Information:

• With service providers: to deliver the services you wish to obtain (see Section 6 below for providers and security measures).
• With affiliated companies: including our parent company and any subsidiaries or other companies under common control, which must abide by this Policy.
• With courts, authorities, and other organizations: to comply with requests, warrants, orders, or to fulfill insurance obligations.

Retention

Personal Information related to medical records is retained as long as necessary according to provincial medical regulatory requirements. All other Personal Information is retained as long as necessary in compliance with applicable laws. When retention is no longer necessary, we ensure secure destruction.

6. Technological Products We Use

7. Security Measures and Inherent Risks

We adhere to industry standards for security, implementing appropriate physical, technical, IT, and administrative measures to safeguard your Personal Information. All employees and service providers have signed confidentiality agreements and commit to strict personal information security policies.

Despite these measures, due to inherent risks associated with computer systems, we cannot guarantee absolute security. If you believe your Personal Information has been compromised, contact us using the information above.

8. Complaints Management

Any complaint regarding our management of Personal Information must be made in writing to the Privacy Officer at medical@consultantsdynamique.com or by mail to the address provided above.

All complaints are handled confidentially, and only the information necessary to process the complaint will be shared with personnel who need to know. The processing time is 45 days from receipt.

9. Application

This Policy applies to the Clinic’s executives and subcontractors and covers all Personal Information and confidential data collected, managed, and used by the clinic.

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